In certain situations your investment might not get processed due to one of the following reasons:
- Your bank account doesn't allow for direct debits. This generally happens for online-only savings accounts;
- There might have been a typo in the account details provided. Don't worry, you can update your BSB and account number in the app via the "My Profile" tab, under the "Payment Information" section; or
- There were insufficient funds in your account when we attempted the direct debit. Please note, we can not reimburse non-sufficient fund fees.
What happens next?
If your transaction was a one-off investment, you’ll need to make a new deposit via your Spaceship Voyager app. Please update your details and check there are sufficient funds to make the investment.
If you set up a recurring deposit, we will try to process this recurring deposit on the next scheduled date in your cycle.